20 real questions on CPSC eFiling, GCC/CPC certificates, CPSIA, third-party testing, and Section 15 penalties — with plain-language answers grounded in 15 U.S.C., 16 CFR, and CPSC.gov primary sources.
How much does EntryProof cost?
$79/mo flat. No per-user fees, no per-SKU fees, no tiers to decode. Whether you have 5 SKUs or 500, three users or one exhausted compliance person wearing four hats — same price. We priced it flat specifically because our main competitor charges $30 per user plus $20 per 25 SKUs, and importers hate doing that math.
Is there a free trial?
Yes — full access, no feature limits, cancel before it ends and pay nothing. You can load your SKUs, generate certificates, and see the Federal Register alert digest working before a dollar moves. Card required at signup, but we email you before the trial converts.
What's the refund policy?
Annual plans: 30-day money-back, no interrogation. Monthly: the free trial is your risk-free window, but if you hit a real problem after paying, email support@digitalempireholdings.com — we grant reasonable refund requests case-by-case because arguing over $79 is beneath both of us.
Can I cancel anytime?
Yes, self-serve from the billing page, effective end of period. Before you go, export everything — your certificate records and filing history download in one click, because your compliance records need to outlive any vendor. Ours included.
Is my product and supplier data safe with you?
Yes. Data encrypted in transit (TLS 1.2+) and at rest (AES-256) on US infrastructure (Vercel + Supabase/Postgres). Payments live entirely inside Stripe (PCI DSS Level 1) — we never see card numbers. Your supplier relationships and test reports are commercially sensitive and we treat them that way: no selling, no sharing, no "insights" products built on your data.
Are you SOC 2 certified?
Not yet — honest answer, small company, audit is on the roadmap. What we can show your security reviewer today: architecture docs, our encryption posture, Stripe handling all payment data, and a data-flow diagram that fits on one page. Ask and we'll walk through it live.
Who can see my filing data?
You and the teammates you invite. Nobody at EntryProof browses customer filings; production access is limited and logged. We're not a marketplace, we're not a data broker, and your certificate data will never appear in anyone else's benchmark.
What does EntryProof actually do?
It manages your CPSC certificate compliance across every import channel: builds and stores your GCCs (General Certificates of Conformity) and CPCs (Children's Product Certificates), structures the data for eFiling through CPSC's Product Registry, tracks which SKUs are covered by which test reports, and watches the Federal Register so rule changes hit your inbox as a digest instead of a surprise at the port.
Setup time?
Most importers are functional in under an hour: import your SKU list (CSV upload works), attach existing certificates and test reports, map products to their applicable rules. From there the system tells you what's missing. The Federal Register monitoring starts working the minute you list your product categories.
What is CPSC eFiling and do I actually have to do it?
If you import consumer products requiring a certificate — almost certainly yes. CPSC's final rule (amending 16 CFR part 1110, published January 2025) made electronic filing of certificate data mandatory as of July 8, 2026 for regulated imported products. Certificate data now goes to CPSC electronically via the Product Registry or ACE at entry, instead of paper-on-request. If you've been coasting on PDFs in a folder, that era is over.
Does EntryProof file directly with CPSC/CBP for me?
We prepare and structure the data; the filing itself flows through CPSC's Product Registry (which we help you populate correctly) and your broker's entry filing in ACE references it. Think of us as the system that makes sure the right certificate data exists, is current, and is where your broker and the Registry need it — before the entry, not after the hold.
My customs broker handles all this — why do I need you?
Ask your broker one question: "Are you creating and maintaining my CPSC certificates?" The answer is no — brokers file entries with data *you* supply. Under CPSIA §14, the certificate obligation sits with the importer: you. When the eFiling data is wrong or missing, the exam, the hold, and the penalty land on your entry, not your broker's license. We manage the part that was always legally yours.
How do you compare to Comply PRO+?
They're a capable, established platform priced at $30/user plus $20 per 25 SKUs — which for a 5-person team with 200 SKUs is $310/mo before you've done anything. We're $79 flat, unlimited users and SKUs, focused tightly on the importer eFiling workflow rather than a sprawling suite. If you need their enterprise breadth, buy them. If you need the eFiling job done without a pricing spreadsheet, that's us.
We've imported for years without eFiling problems.
Because until July 8, 2026, mandatory eFiling didn't exist — certificates were furnish-on-request paper. That regime is gone. Certificate data now rides with the entry electronically, which means gaps that were invisible for years are now machine-checkable at the border. Past quiet is not future quiet; the rule change is the whole point.
$79/mo for compliance paperwork feels like pure overhead.
It is overhead — so is insurance. Context: CPSC civil penalties run six figures per violation (inflation-adjusted caps well past $100K each, with aggregate caps in the eight figures), and a single held container costs you demurrage, missed delivery windows, and a very unpleasant week. $948/yr against that risk profile is the cheapest line item in your import budget.
You're new and this is a compliance product. That worries me.
Reasonable. Three things: your filings live in CPSC's own Registry, not trapped in our database — if we vanished tomorrow, your compliance record stands; everything exports one-click at any time; and the free trial lets you verify our rule-mapping against your own knowledge before paying. We earn trust by being auditable, not by claiming it.
Which regulations does EntryProof actually cover?
Core: CPSIA Section 14 certificate requirements (15 U.S.C. §2063), the CPSC eFiling rule amending 16 CFR part 1110 (mandatory since July 8, 2026), and the product-specific CPSC rules your SKUs map to — plus continuous Federal Register monitoring for changes to all of the above. We cite the specific rule on every requirement we flag, so you can verify us.
Is EntryProof legal advice?
No. We're compliance software plus honest documentation — we organize, structure, alert, and cite the rules. For genuine judgment calls (is this a children's product, does this exemption apply), we'll say plainly "this one needs counsel" rather than let software impersonate a lawyer. Our terms state this and we mean it.
Does the price really not scale with SKUs?
Really. 10 SKUs or 1,000, still $79/mo. If you're an importer with genuinely enormous catalogs (10,000+ SKUs) we may eventually need to talk about infrastructure costs, but no one has hit that ceiling yet, and we'll grandfather early customers regardless.
Is there an annual discount?
Yes — two months free on annual, so $790/yr instead of $948. Annual also happens to match how compliance budgeting works: one line item, approved once.